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Spam control

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Spam mails can be very annoying and at the same time finding an important mail in spam can also be equally annoying. Our spam mechanism works extensively to identify and classify the spam mail. Still if you find that some of the genuine email land in spam, you can avoid it by adding the sender email to White listed email or the entire domain to the White list domains, if you trust the entire domain.

Spam Filter Settings

You can disable the Spam processing for your account, by disabling the Spam process in your Anti Spam Settings. If you disable Spam process, all the emails will be directly delivered to your account, without any Spam validation. This may result in the delivery of certain emails with spam, phishing or malicious links and/or content. We suggest you to be alert before clicking on any links in suspicious emails.

Steps to enable/ disable Spam process:
  1. Login to mail.zoho.com
  2. Click Settings » Mail » Anti Spam
  3. Select Enable/ Disable Spam Processing for your account.

If you want to enable Spam Processing and add custom whitelist or blacklist, re-enable Spam Processing from the given option.

Organization users cannot enable or disable Spam process. Only the administrator of the organization can decide the Spam Process for the entire organization.

On the contrary, if you find that a particular domain or email address, always sends you spam mails but are delivered to your Inbox by mistake, you can add them to black-list. So any email from the listed domain or email address will be sent to Spam.

You can classify a domain or an email address as White-list or Black-list based on your preference.

Steps to View/ Search Email Address or Domain in the Spam list

  1. Click Settings.
  2. Go To Mail Settings » Anti Spam
  3. Select one of the following options
    • White-listed Domain - To view the domains listed under White Listed Domains
    • White-listed Email - To view the domains listed under White Listed Emails
    • Blacklisted Domain - - To view the domains listed under Black Listed Domains
    • Blacklisted Email - To view the domains listed under Black Listed Emails
  4. You can also type in few letters or the complete Email Address or Domain name to do a search
  5. If the Email Address or Domain name is in any of the lists, it will be listed with details


Steps to Add Email Address or Domain to White List or Black List

  1. Click Settings.
  2. Go To Mail Settings » Anti Spam
  3. Click White
  4. Type the Email Address or Domain which you want to add to the list
  5. Select one of the following options
    • White-listed Domain - To add the domain address specified to White Listed Domains
    • White-listed Email - To add the Email address specified to White Listed Email
    • Blacklisted Domain - To add the domain address specified to Black Listed Domains
    • Blacklisted Email - To add the Email address specified to Black Listed Email
  6. Click Add to Add to the List


Spam Control for Group Emails

The domains that have their email hosted with Zoho has privileges to create Group accounts.
When you receive emails addressed to a Group (Zoho Mail Group, available for email hosting users) the individual level White list/ Black list will not be taken into account while delivering emails. The emails will be delivered based on the Group’s white list and blacklist which can be controlled by the Group’s moderator.

 





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